To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

To start service with us you will need to come to our office with photo identification (preferably state identification) and pay the deposit for the address you are requesting service at. Deposits range from $100-$200 dollars depending on what services we provide.

To stop your services with us we must receive something in writing. This can be accepted via email, fax or here in our office. If you plan on emailing or faxing us please provide us with the following information:

  • Name on the account
  • Customer Number
  • Service Address
  • Disconnection Date
  • Forwarding Address

At our office we accept cash, check, debit and credit cards. We do not accept American Express. For more information on payment options please check out the Bill Payment link under the Customer Service tab at pacewater.org.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law.  Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

You could possibly have a leaky toilet or faucet that's difficult to detect. The first thing to check is your water meter.  If there is no water running through your fixtures and the numbers on the meter are changing then you have a leak.  Included is an article to assist our members in finding their leak.  

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Customers who have sewer with us this amount is an average based off the winter months water usage from December, January, and February. We average your sewer from the winter months due to lower water usage. As a new customer, we start your average at $43.27 which is an estimate of 5,238 gallons of water. You may also provide 3-4 months of previous water usage from your last water company to possibly re-average your sewer if you are a new customer.