To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How do I start service?

To start service with us you will need to come to our office with photo identification (preferably state identification) and pay the deposit for the address you are requesting service at. Deposits range from $100-$200 dollars depending on what services we provide.

How do I disconnect service?

To stop your services with us we must receive something in writing. This can be accepted via email, fax or here in our office. If you plan on emailing or faxing us please provide us with the following information:

  • Name on the account
  • Customer Number
  • Service Address
  • Disconnection Date
  • Forwarding Address

What forms of payments are accepted in office?

At our office we accept cash, check, debit and credit cards. We do not accept American Express. For more information on payment options please check out the Bill Payment link under the Customer Service tab at pacewater.org.

What chemicals does our utility add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law.  Our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

How could I have used this much water?

You could possibly have a leaky toilet or faucet that's difficult to detect. The first thing to check is your water meter.  If there is no water running through your fixtures and the numbers on the meter are changing then you have a leak.  Included is an article to assist our members in finding their leak.  

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

How is my sewer averaged?

Customers who have sewer with us this amount is an average based off the winter months water usage from December, January, and February. We average your sewer from the winter months due to lower water usage. As a new customer, we start your average at $43.27 which is an estimate of 5,238 gallons of water. You may also provide 3-4 months of previous water usage from your last water company to possibly re-average your sewer if you are a new customer.